Lancaster, PA—In two recent independent studies EHD ranked significantly higher than competing insurance agencies in two important categories—client retention and customer satisfaction.
Reagan Consulting, Inc. ranked insurance broker client retention in EHD’s peer group, and EHD scored 9% higher in average client retention than competitors last year, and each year EHD consistently retains over 95% of clients.
In a separate study, Confirmit—a worldwide market research company—received over 5,500 responses from insurance agencies countrywide, including EHD customers. EHD achieved customer satisfaction ratings ranging from 9.2 – 9.5 out of 10, significantly higher than the average insurance agency rating of 8.8. In addition, EHD rated higher in every single customer satisfaction category, including:
- Recommends coverage that meets my needs
- Explains coverage options
- Responds in a timely manner
- Values me as a customer
“We are very proud of EHD’s high ratings in these two extremely important key performance areas, and proud of our employees who deliver these outstanding results,” said Jon Miles, President of EHD.
Miles added, “I want to thank our customers for their positive, yet frank, no-holds-barred opinions about our company, and for their loyalty to EHD. I also want to assure them that we will strive to improve our performance results in the future, and we will not be fully satisfied until we achieve a rating of 10 out of 10 in customer satisfaction, and retain 100% of our clients each year.”
